Customer Portals for Glass Fabricators
A customer portal for glass fabricators replaces the quote-by-email shuffle with one place your customers submit specs, approve quotes, track fabrication, and pay invoices. We build it on a portal foundation we have already shipped, tailored to how your shop actually quotes and runs glass.
Built Around How Glass Shops Quote
Every piece of glass you fabricate is a one-off: dimensions, thickness, glass type, edgework, holes and cutouts, tempered or annealed. That detail rarely survives a phone call or a forwarded email chain, so your team re-asks, re-types, and re-quotes.
In the portal, customers submit those specs through a structured intake form, attach drawings or photos, and get a quote back they can approve with one click. Contractors and glaziers who order from you every week can see their full history and reorder without starting over.
Order Status Your Customers Can See
"Is my glass ready?" calls interrupt the shop all day. With a portal, every order shows its real stage, from quote approved to cutting, tempering, quality check, and ready for pickup or delivery. Your production team updates the status once, and the customer, the salesperson, and the office all see the same thing.
Why Glass Fabricators Outgrow Spreadsheets
Quotes in one inbox, orders in a spreadsheet, invoices in QuickBooks, and job files in a shared drive: it works until the week two remakes and a rush storefront job hit at once. A portal puts intake, quoting, production status, and payment on one system, so nothing falls between tools and every remake or change order stays attached to its job.
What Every Lever Portal Includes
Every portal starts from a proven foundation we have already built and shipped, then gets tailored to your workflow.
A pre-built portal foundation
Intake, quotes, orders, and payments are already wired together. We tailor it to your workflow instead of starting from zero.
Roles for customers, staff, and production
Customers see their orders, your team sees the full queue, and the shop floor sees its assignments. Everyone gets exactly their slice.
Automatic email notifications
Quote ready, status changed, invoice due. Your customers hear about it without anyone writing an email.
Integrations with your existing tools
Connect your CRM, email marketing, and accounting so data stops living in six disconnected places.
Payments, invoices, and PDFs
Customers approve quotes, download invoices, and pay online without a single phone call.
Real-time order status
Production updates flow straight to the customer's dashboard. No more "where is my order?" calls.
Start With the Baseline Portal
From $999 setup + $299/mo
Managed for you
Setup tailors the portal to how your business actually runs — your services, statuses, and intake fields. The monthly covers hosting, management, and ongoing changes, with payments landing directly in your own Stripe account. Integrations and custom features get scoped on your call.
We Have Already Built This
Customer Portal for a Made-to-Order Manufacturer
A spec build for a custom fireplace screen manufacturer - replacing six fragmented tools and a brittle Zapier setup with a single portal that runs the full order lifecycle, from intake to production to payment.
Frequently Asked Questions
How long does it take to build a customer portal for a glass shop?
Days to a few weeks, not months. We start from a portal foundation we have already built and shipped, then tailor the intake form, order stages, and roles to how your shop quotes and runs glass. You can explore the live demo of that foundation before we start.
Can customers submit quote requests with dimensions, glass type, and drawings?
Yes. The intake form is structured for fabrication specs: dimensions, thickness, glass type, edgework, holes and cutouts, temper requirements. Customers can attach drawings or photos, and everything lands in your order pipeline instead of an inbox.
What does it cost?
Every build gets a fixed-price proposal scoped before any work begins, based on a free audit of how your shop runs today. No hourly billing and no surprise invoices.
Will it work with QuickBooks and the tools we already use?
Yes. The portal connects to your accounting, CRM, and email tools so quotes, invoices, and customer records stop living in disconnected places. We map your existing workflow during the audit rather than forcing you onto a new one.
Do my customers need training to use it?
No. Customers get a simple login where they see their quotes, orders, and invoices. If they can use online banking, they can use the portal. Repeat customers like contractors and glaziers usually adopt it fastest because reordering takes one click.